FAQ
LAND ACKNOWLEDGEMENT
Loam is based in O’ga P’ogeh Owingeh (White Shell Water Place), present day Santa Fe, NM on the unceded ancestral territories of the Tewa people, who continue to live in and maintain deep connections to this place today. You can learn more about Tewa culture at the Poeh Cultural Center.
We honor the land through thoughtful stewardship, and the traditions of plant medicine passed through time immemorial by those who came before us. We commit to continuous learning, active support for local indigenous communities and continuing the tradition of passing knowledge of plant medicine to future generations.
Loam supports the following organizations. Please consider engaging with, and supporting them or others in your local area:
You can find the Indigenous lands you are on through native-land.ca
THE LAW OF CORRESPONDENCE
We practice a unique form of medicine-making called "the law of correspondence", meaning we use plants that naturally grow together to create our formulas. Each plant chooses its location, germinates, and photosynthesizes because the conditions are ideal. Everything matters; the soil, the sun, and the neighbors. This applies mostly to wild harvesting but also to how we farm.
PRODUCTS
Every product is handmade by Halley in New Mexico. We grow every plant we use, or source them from farms that use organic or ecologically responsible practices. As we do not use any chemicals or artificial ingredients the shelf-life of tonics and oil creams is shorter than most commercially available products. You are welcome to refrigerate any product from us, it will not lose its effectiveness or potency.
WHOLESALE
For wholesale inquiries please email hello@loam.earth.
SHIPPING
Products will be shipped as soon as possible (we hate waiting for things too) twice a week every week except during holidays.
For international shipping outside of the US and Canada, please email us hello@loam.earth for a shipping quote.
LOST PACKAGES
Please email hello@loam.earth if your package does not show up. If your package says "delivered" we are unfortunately unable to offer a refund or a replacement as the post office does not cover insurance for delivered packages. Coordinate with your postal worker and check your tracking diligently. If a package is missing we will happily replace it within a 15-day window to ensure it is truly lost.
RETURNS
If you are unhappy with any product you receive from us, please email hello@loam.earth. Due to the small nature of this practice, all sales are final, however, if a product is damaged, leaking or ineffective please contact us. Everything we make has been tested, ingested, and used by us extensively before it is sold. We stand behind everything we make and would never put something into the world for sale that we didn't believe in wholeheartedly.
ORDERS
We cannot cancel orders once placed, even if they haven't shipped. This is a very small business and every order helps sustain us, we appreciate our customers so very much.
SUSTAINABILITY
We are committed to using packaging that is as recyclable and compostable as possible. Our sunscreen tubes and compostable bags are both BPA and PFA-free.
WILD HARVESTING PRACTICES
Every plant we use is honored and revered as an essential piece of the ecosystem of New Mexico. We never harvest large quantities and do not publicly disclose the locations where we harvest, nor do we harvest from one single location multiple times. Wild harvesting is growing in popularity and becoming more controversial over time, and because of this, we are attempting to cultivate every plant we use. At loam, we believe it is our duty to educate and responsibly demonstrate conscious wild harvesting practices. All classes will be taught under very strict supervision and all students will have the tools and techniques to wild harvest correctly.
WHO MAKES LOAM PRODUCTS?
All products are made by Halley Strongwater, a certified clinical herbalist.